Your systems never sleep. Neither do we.
IT Support 247 (ITS247) provides managed IT services for businesses across Melbourne, Sydney, Canberra, Adelaide, and Brisbane — cybersecurity, cloud, and 24/7 IT support engineered for uptime. One team watches everything, so your team can focus on the work.
Everything that keeps IT running.
Six practice areas, one accountable team behind our managed IT services. We plan, deploy, and run the systems your business depends on, from Melbourne to Sydney, Canberra, Adelaide, and Brisbane.
Managed IT Services
Proactive monitoring, patching, and endpoint management. We own the whole stack so your team never has to context-switch into IT admin.
Learn moreCybersecurity
SIEM, EDR, vulnerability management, and 24/7 threat monitoring by analysts who've defended real incidents — not just certifications.
Learn moreCloud & Infrastructure
Design and run Azure, AWS, and hybrid environments. Migration plans that ship, cost controls that hold, and architecture that scales.
Learn more24/7 Helpdesk
Real engineers, not a script. Answer in under a minute, resolve on first contact where we can, and escalate cleanly when we can't.
Learn moreCompliance & Audit
ISO 27001, Essential Eight, SOC 2, GDPR. We map controls to your environment and get you to certification without the pain.
Learn moreBackup & Recovery
Immutable backups, tested restores, and disaster-recovery runbooks. Because a backup you haven't restored isn't really a backup.
Learn more
Managed IT services, engineered for uptime.
We measure ourselves the way you'd measure us — response time, resolution rate, incidents prevented. Here's what the last twelve months look like.
See our SLAFour steps, no surprises.
Questions we get a lot.
Straight answers on managed IT services, cybersecurity, and compliance.
What does a managed IT services provider do?
A managed IT services provider like ITS247 proactively monitors, maintains, and supports a business's IT systems — networks, endpoints, cloud infrastructure, and cybersecurity — for a fixed monthly fee, so problems are caught and fixed before they cause downtime.
How much do managed IT services cost in Melbourne?
Managed IT services in Melbourne typically range from a few hundred to several thousand dollars a month, depending on the number of users, devices, and scope (helpdesk, cybersecurity, cloud, compliance). ITS247 provides a free assessment to give an accurate quote for your business.
What's included in 24/7 IT support?
24/7 IT support means a helpdesk staffed around the clock to answer tickets, monitor systems for outages or threats, and escalate critical issues immediately, rather than only during business hours.
Do I need ISO 27001 certification for my business?
ISO 27001 isn't legally mandatory for most businesses, but it's often required by enterprise clients, government contracts, or insurers as proof you manage information security risk properly. ITS247 helps you assess whether it's worth pursuing and manages certification end to end.
What is the Essential Eight and do I need to comply?
The Essential Eight is the Australian Cyber Security Centre's baseline set of cybersecurity mitigation strategies. It's mandatory for Australian government agencies and increasingly expected by government-adjacent contracts and insurers. ITS247 offers a free Essential Eight self-assessment for any business wanting to check its maturity level.
How quickly can a managed IT provider respond to an outage?
ITS247's helpdesk targets first-touch response in under a minute, 24/7, and works to resolve issues on first contact wherever possible, backed by a 99.98% uptime SLA across our managed client base.
Can a managed IT services company support businesses outside their home city?
Yes — most managed IT functions (helpdesk, monitoring, cloud, cybersecurity) can be delivered remotely. ITS247 is headquartered in Melbourne and supports businesses across Melbourne, Sydney, Canberra, Adelaide, and Brisbane.
Something on fire?
Or planning ahead?
Either way, start with a 20-minute call. No slide deck, no discovery form — just an engineer, a whiteboard, and your actual environment.